Job Title: Manager of Outreach, Onboarding and Support Service (OOS)
PVN ID: JJ-2411-006574
Category: Instruction and Social Service
Location: JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Job Description

General Description

The Manager of Outreach, Onboarding, and Support Services (OOS) at the Institute for Justice and Opportunity is vital in supporting individuals transitioning from incarceration. This role ensures seamless integration into our community-based programs through strategic recruitment, comprehensive onboarding, and thorough needs assessment, maintaining a trauma-informed, culturally sensitive, non-judgmental, and anti-oppressive approach. 

ABOUT THE INSTITUTE:

As a champion of institutional, structural, and personal transformation, the John Jay College Institute for Justice and Opportunity (The Institute) opens doors and eliminates barriers to success for people who have been involved in the criminal legal system. The Institute has a diverse portfolio of projects that focus on identifying what it takes for people to live successfully in the community after justice involvement and on increasing the effectiveness of the professionals and systems working with them.  Recognizing the transformational power of education, the Institute focuses much of its work on increasing access to higher education for people with criminal histories.  The Institute’s comprehensive and strategic approach includes direct service, research, technical assistance, and policy advocacy. To learn more please visit our website: https://justiceandopportunity.org/

Key Responsibilities: 

Outreach and Recruitment: 

  • Strategic Planning: Develop and implement innovative recruitment strategies. Regularly review and adapt these strategies with the Senior Director of Programs and Services. 
  • Material Development: Collaborate with the Outreach, Onboarding, and Support Services team and other program teams to create and refine outreach materials. 
  • Community Engagement: Represent the Institute at events to promote programs and build relationships. 

Onboarding Process: 

  • Universal Onboarding: Co-lead with the Senior Director of Programs and Services and the Finance and Operations team to implement a universal onboarding process. 
  • Information Sessions and Orientation: Oversee coordination and execution, ensuring new students are well-prepared. 
  • Warm Handoff: Ensure seamless transition and continuity of care for new students. 

Assessment and Referral: 

  • Needs Assessment: Conduct thorough assessments to develop individualized support plans. 
  • Partnership Management: Maintain strong relationships with external organizations to ensure robust support services. 

Program Management and Evaluation: 

  • Data-Driven Decision Making: Collaborate with senior staff to evaluate program effectiveness and inform improvements. 
  • Goal Setting and Monitoring: Set and monitor team goals, implementing strategies based on data insights. 

Financial Coordination and Documentation: 

  • Documentation: Oversee the collection and submission of receipts, sign-in sheets, and other documents. 

Team Management and Development: 

  • Supervision and Support: Provide regular supervision and support for the Outreach, Onboarding and SupportServices team. 
  • Professional Development: Participate and facilitate training in trauma-informed care, cultural sensitivity, and anti-oppressive practices. 
  • Relationship Building: Foster a supportive and collaborative environment. 

Other Duties

Additional Responsibilities: 

  • Institute-Wide Participation: Lead and participate in team meetings and committees, supporting institute-wide initiatives. 
  • Professional Growth: Engage in continuous personal and professional development. 
  • Other duties as assigned.

 

Qualifications

Required Skills/Abilities: 

  • Leadership and Collaboration: Strong leadership skills and ability to work independently and collaboratively. 
  • Trauma-Informed Care: Deep understanding and commitment to trauma-informed care principles. 
  • Organizational Skills: Excellent organizational skills with proficiency in Microsoft Office and project management software; Salesforce experience is desirable. 
  • Problem-Solving: Strong problem-solving abilities with a proactive approach. 
  • Communication: Excellent written and verbal communication skills. 
  • Boundary Management: Deep understanding of professional boundaries. 

 Physical Requirements: 

  • Ability to perform general office duties and lift items up to 50 lbs. 
  • Ability to travel locally and occasionally nationally. 
  • Valid driver’s license preferred 
  • Ability to enter correctional facilities. 

 Education and Experience: 

  • Master of Social Work degree or equivalent in education and experience is preferred. 
  • Minimum of two years of experience supervising relevant programs. 
  • Proven ability to provide direct services and conduct assessments for individuals with incarceration histories. 

Please submit a resume and cover letter. 

At the Institute, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Institute believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Institute for Justice and Opportunity
Status
Full Time
Annual Salary Range
$65,000.00 - $70,000.00
Closing Date
Jan 15, 2025 (Or Until Filled)
Bargaining Unit
No

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