Job Title: Educational Case Manager
PVN ID: LA-1804-002469
Category: Instruction and Social Service
Location: LAGUARDIA C. C.

Job Description

General Description

The Educational Case Manager will work under the supervision of the Program Manager of the Medical Billing Specialist program at LaGuardia Community College as part of the New York City Department of Small Business Services grant for the Medical Billing Specialist program. The Medical Billing Specialist program is an employment program designed to assist adults in gaining employment in the high-demand field of healthcare finance. The training program includes technical training, communication skills, job readiness skills, job placement assistance and the support needed to progress along each step of their chosen career pathway. The Medical Billing Specialist program is a grant funded program. Reappointment is contingent upon successful performance and availability of funding.  

The Educational Case Manager assists trainees to successfully complete training and transition to employment in the field of Medical Billing and provides liaison to social services.

Essential Functions

Case Management

  • Track student completion, attendance, and performance in training program
  • Identify students with academic, attendance, behavioral, and/or personal issues affecting performance
  • To motivate students to persist and succeed in an intensive training and promote program retention and employment outcomes
  • Provide crisis intervention, support and referrals to social services for students with obstacles to their success in the program
  • Act as an advocate for students referred for social services, which may include scheduling appointments, troubleshooting problems, and following up regarding outcomes with various agencies
  • Serve as a liaison between the student and College services and the student and outside agencies

Career Coaching  

  • Work with students individually and as a class on employment readiness skills, such as time management, stress reduction, and professionalism
  • Conduct teamwork exercises and activities to improve group cohesion
  • Work with students to create a comprehensive career path
  • Provide critical feedback to students from employer partners and help match students to specific roles in the organization

Administrative duties 

  • Lead monthly meetings with faculty, administration, and job developers to discuss any student issues
  • Lead in the screening of applicants recruited for the program
  • Coordinate with the job developers in formulating plans regarding students’ job search preparation

 Reporting 

  • Complete all funder required paperwork and reporting
  • Work collaboratively with instructional and administrative team to ensure milestones are met
  • Collect and manage student data
  • Other duties as necessary

Other Duties

Qualifications

  • Bachelors Degree required; Masters Degree preferred
  • Three (3) years of experience in the healthcare field, and/or social work, and/or counseling
  • Excellent oral and written communication skills
  • Excellent interpersonal and organizational skills
  • Must be proficient in a number of software programs including the Microsoft Office suite; especially MS Excel
  • Familiarity with NYC Social Services a plus

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Career and Professional Program
Status
Full Time
Salary
Depends on Qualifications
Closing Date
Jun 10, 2018 (Or Until Filled)
Bargaining Unit
No

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