Job Title: LMS Administrator
PVN ID: PS-1807-002609
Category: Managerial and Professional
Location: CUNY SCHOOL OF PROFESSIONAL STUDIES

Job Description

General Description

The CUNY School of Professional Studies (CUNY SPS) provides online and on campus degree and certificate programs that meet the needs of adults who are looking for a seamless way to finish or transition into a bachelor’s degree, earn a master’s degree or certificate in a specialized field, advance in the workplace, or change careers.

Drawing on CUNY's nationally and internationally renowned faculty and practitioners, as well as industry and education partners, the School's programs provide opportunities for personal growth, job mobility, greater civic participation, and new ways to advance knowledge.

Home to the first fully online degree programs at the City University of New York, CUNY SPS offers fully accredited degree and certificate programs for students who want the flexibility and convenience of online education.

CUNY SPS is recruiting candidates for a new LMS Administrator position responsible for the maintenance and security of the Learning Management System as well as carrying out the LMS and technology strategies defined by the team.  This individual will be able to analyze issues and initiatives and suggest solutions based on their knowledge of Cornerstone.

The new hire will join a team of CUNY colleagues, and will work on site at ACS offices in lower Manhattan.

Hours:  35 hours/week (daily schedule 9am-5pm, with some occasional evening hours required).

Other Duties

  • Work closely with Deputy Director to test new features and carry out strategies in the Cornerstone Learning Management System (LMS)
  • Set up self-registration for each agency according to requested method and update as necessary.
  • Develop the Cornerstone Connect (Community of Practice) configuration and strategy; manage rollout of each community of practice.
  • Work with the LMS Reporting Coordinator to create Cornerstone reports to manage and deliver data related to self-registration, Connect, and other discreet LMS features.
  • Liase with LMS Support Team to explore and implement solutions to user issues identified through help desk request reporting trends. Ensure accuracy of registration into all necessary components of the curriculum.
  • Utilize Tableau and/or other software to help create and deliver robust reports.
  • Manage all security roles within Cornerstone ensuring the correct access to each user to perform necessary tasks.
  • Update and maintain the Welcome Page for each agency, ensuring appropriate changes are made to all.
  • Manage the Practicum Suite for our Partnering for Success program and other uses.
  • Set up certifications and training plans for new initiatives in Cornerstone.
  • Manage and control the foundational emails of Email Administration in Cornerstone.
  • Manage and control the Knowledge Bank: uploading files and defining access.
  • Develop a strong working relationship with key Cornerstone contacts.
  • Establish a presence at Cornerstone user group meetings and events.
  • Keep abreast of new Cornerstone features and developments to use as solutions to new initiatives and everyday issues.
  • Create and monitor cases with Cornerstone GPS help to address issues with our environment.
  • Assist LMS Support Team and LMS Administrator with reporting needs.
  • Create custom and dashboard reports for Provider Agencies to assist with registration information.
  • Train key stakeholders on the team to use new LMS features and create documentation to assist with training.
  • Document and store all processes and procedures.
  • Interface and engage stakeholders at all levels internally as necessary for meetings, information sessions, and functional training.
  • Co-lead and participate in regular meetings with LMS Support staff, bringing in additional stakeholders as necessary.
  • Participate in regular LMS Workgroup meetings.
  • Establish and maintain relationships with individuals at all levels of the organization.
  • Use desktop tools to produce documents and presentations, such as MS Excel and PowerPoint.

Qualifications

Qualifications:

  • Bachelor’s Degree, Master’s Degree a plus.
  • At least 2 years previous Learning Management System Administration experience.
  • At least 2 years prior experience working with Cornerstone systems specifically.
  • Prior experience researching and resolving issues related to the LMS system
  • Experience documenting procedures used in implementation of learning programs within and outside of the LMS environment.
  • Experience creating and running scheduled and ad-hoc reports, such as monthly course completion reports, training evaluation metrics reports, and training surveys
  • Prior experience researching and resolving issues related to the LMS system
  • Ability to manage priorities to meet assignment deadlines in a fast paced environment.
  • Strong attention to detail and organizational skills.
  • Excellent team work and collaboration skills.
  • Customer service and problem solving skills.
  • Excellent written and verbal communication skills.

THE RESEARCH FOUNDATION OF THE CITY UNIVERSITY OF NEW YORK is an Affirmative Action/Equal Opportunity Employer/Americans with Disabilities Act/Protected Veterans Status/E-Verify Employer

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CUNY School of Professional Studies
Status
Full Time
Annual Salary Range
$60,000.00 - $70,000.00
Closing Date
Dec 19, 2018 (Or Until Filled)
Bargaining Unit
No

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