Job Title: Program Assistant - Enrollment and Learner Recruitment
PVN ID: PS-1809-002733
Category: Managerial and Professional
Location: CUNY SCHOOL OF PROFESSIONAL STUDIES

Job Description

General Description

About the CUNY School of Professional Studies CUNY SPS provides online and on campus degree and certificate programs that meet the needs of adults who are looking for a seamless way to finish or transition into a bachelor's degree, earn a master's degree or certificate in a specialized field, advance in the workplace, or change careers. Home to the first fully online degree programs at the City University of New York, CUNY SPS offers fully accredited online degree and certificate programs for students who want the flexibility and convenience of online education.

CUNY SPS seeks an experienced Program Assistant to support the NYC Administration for Children's Services (ACS) as it establishes a new workforce institute for front-line child and family services staff in partnership with CUNY. The Program Assistant will be responsible for supporting the delivery of relevant learning programs to enhance the quality of care provided to children and families. The new hire will join a team of CUNY colleagues, and will work on site at ACS offices in lower Manhattan.

Hours: 35 hours/week (daily schedule 9am-5pm, with some occasional evening hours required).

Other Duties

Reporting to the Program Manager of Learner Recruitment, the Program Assistant will:

• Recruit learners from the ACS divisions and External Agencies for the Workforce Institute courses.

• Assist learners with course selections and logistical details.

• Manage day-to-day recruitment inquiries, issues and concerns.

• Develop working relationships with the assigned agency contacts.

• Provide exceptional customer service to colleagues and learners.

• Respond to inquiries from front line employees, supervisors and managers about professional development offerings.

• Receive and inspect registration forms to guarantee all relevant learner information is captured.

• Conduct learner recruitment onsite agency outreach.

• Contribute to the development of quality assurance processes and tools to track the efficiency and effectiveness of recruitment process.

• Maintain database of provider agency contacts as new information is gained through outreach efforts.

• Update rosters in Learning Management System

• Maintain accurate, comprehensive and timely recruitment issues log.

Qualifications

• An Associate's degree; Bachelor's degree preferred.

• At least two (2) years of full-time experience working in a professional environment.

• Demonstrated experience using computerized data management systems

• Data entry and generating reports

• Strong attention to detail

• Excellent problem solving skills Excellent demonstrated customer service skills.

• Excellent demonstrated written and oral communication skills.

• Ability to adapt to changing situations and priorities.

• Knowledge of government operations and/or human services programs, preferred.

• Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment.

• Intermediate MS Office (i.e. Microsoft Word, Excel, PowerPoint, Project) skills.

• Cornerstone Learning Management System experience or other LMS experience is a plus.

 

THE RESEARCH FOUNDATION OF THE CITY UNIVERSITY OF NEW YORK IS AN EQUAL OPPORTUNITY/ AFFIRMATIVE ACTION/AMERICANS WITH DISABILITIES ACT, E-VERIFY EMPLOYER.

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CUNY School of Professional Studies
Status
Full Time
Annual Salary Range
$35,000.00 - $45,000.00
Closing Date
Dec 19, 2018 (Or Until Filled)
Bargaining Unit
No

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