Careers Job Description
General Description
Borough of Manhattan Community College (BMCC), the largest community college in the City of New York’s (CUNY) college system, seeks a Residential Life Manager (RLM) to live in The Towers to supervise BMCC students living in the facility. The Towers is an apartment-style residence hall designed to assist students in making the most of their college experiences.
BMCC students assigned to The Towers struggle with housing insecurity; residency at The Towers will be available for them for twelve months of the year. Housing is included with this position. The RLM will live in single room containing a private kitchen and bathroom. The RLM will be required to live in on-site twelve months of the year. The RLM will be supported by a Resident Assistant who will also live in the facility fulltime.
DUTIES AND RESPONSIBILITIES
- Case-management and supervision of BMCC students, most of which are part of a program to support formerly homeless and housing-insecure community college students;
- Supervise Resident Assistant staff;
- Responsible for overseeing the student recruitment, interview process, orientation, and move in process;
- Coordinate moves in and out of housing, room assignments, matching roommates, exit interviews, and other operational functions;
- Connect students to the appropriate college based wraparound services in and outside of the college and university;
- Provide analytical, quantitative and qualitative reports to align with program mission and complete data entry quickly and accurately;
- Develop and build community among students through programming (i.e., workshops, cultural outings);
- Support students to address and resolve interpersonal issues that may arise within the residence hall and mediate roommate conflicts when needed;
- Be informed and well-versed on the college’s and university’s rules and regulations for maintaining a safe and healthy residential environment;
- Assist in the management of crises and report emergencies or serious illnesses to necessary parties;
- Collaborate with other campus programs;
- Conduct academic assessments, review student progress, including degree mapping and transition planning;
- Serve as liaison to the director of the BMCC Advocacy and Resource Center;
- Be on call on selected weekends with the ability to return to the facility quickly (within an hour) if needed.
Other Duties
OTHER DUTIES
- Ability to work in a team while also handling individual day-to-day responsibilities independently;
- Work with students to address any issues impacting their participation in program activities;
- Collaborate with other college departments including, but not limited to, financial aid, bursar, registrar, counseling center, to refer students and obtain student information;
- Work closely with college resident assistant(s) to develop community building activities;
- Be reachable at all times by phone;
- Support student-centered events (i.e., reserving space, communicating with students, managing vendors, maintaining RSVP lists, setting up and taking down event), and foster a welcoming, supportive environment for students;
- Work closely with college leadership to ensure program quality;
- Provide assistance with major college-wide events such as commencement, orientation, registration and honors convocation;
- Participate in campus-wide retention and persistence outreach and activities;
- Perform related duties as assigned.
Qualifications
SKILLS
- Must possess basic cultural competence skills which include active listening, demonstrating empathy, and effective engagement;
- Flexibility to change and update behaviors, processes, and systems that are not working and try a new approach;
- Proactive and flexible, with ability to establish plans and manage a varied workload, deadlines and conflicting priorities;
- Crisis management skills to triage students who need counseling or medical help;
- Must be well versed in/familiar with BMCC academic requirements and procedures;
- Ability to interact respectfully with young college students, older non-traditional college students, faculty members, directors of college programs, and funders;
- Must be well versed in college/university services and able to make appropriate student referrals;
- Ability to counsel students from different age demographics who are transitioning out of housing insecurity and into dorm life.
QUALIFICATIONS
- Bachelor's degree and at least three years' relevant experience required, preferably in an educational or social service program serving low-income students;
- BSW, MSW, MA in higher education or student affairs preferred.
- Must be fully vaccinated;
- Experience working with housing insecure, or homeless students preferred;
- CPR certification;
- Detail-oriented with strong organizational skills;
- Must possess strong interpersonal, oral, and written communication skills, with attention to detail and proven leadership;
- Experience developing and managing partnerships and relationships;
- Proficiency using standard office computer programs, systems, survey tools, and databases;
- Experience collecting, reporting, and using data to make strategic decisions;
- Established record of successful implementation of student programs for a diverse student population and successful college-wide collaborations preferred;
- Be a dynamic individual who can work independently and under general supervision to provide courteous and accurate customer service to all students, visitors, and campus community;
- Proficiency in Microsoft Office Suite (including Excel functions), student databases, social media, Blackboard, Zoom and Adobe Photoshop a plus.
PREFERRED
- Experience with CUNY
- At least two years previous experience as a Resident Assistant or student life employee
- Bilingual – Spanish and English
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Student Affairs
Full Time
$50,000.00 - $55,000.00
Mar 18, 2023 (Or Until Filled)