Job Title: Benchmarking Help Center Associate
PVN ID: CC-1510-000797
Category: Instruction and Social Service
Location: The CITY COLLEGE of NEW YORK

Job Description

General Description

The City University of New York Institute for Urban Systems (CIUS) was created in 2001 to identify innovative solutions to the problems of aging capital stock, environmental sustainability, and urban economic competitiveness in the management of transportation, energy, water, buildings, and other infrastructure systems. CIUS works to bridge the professional and academic realms through research, education, policy advisement, and advancing the state of professional practice.  The Building Performance Lab (CIUS BPL) is a sub-unit of the CIUS with a specific mission to advance high performance building practices in the greater NYC region.  For more information, visit: www.cunybpl.org.

In partnership with the New York City Mayor’s Office of Sustainability (MOS) and the New York City Department of Buildings (DOB), the CIUS BPL will launch the New York City Benchmarking Help Center (Help Center) in Fall 2015 to support building owners who are required to comply with Local Law 84 of 2009 (LL84) to annually submit energy and water consumption data to the City of New York in a process called energy benchmarking. The Help Center will be a live customer support service with the following goals: support building owners who must comply with LL84; increase overall benchmarking compliance, and improve data quality by assisting building owners who have been notified of data errors in their benchmarking submission. For more information, visit www.nyc.gov/ll84.

The Project Associate will be adept at customer service and program operation, and will be familiar with energy and water benchmarking, energy efficiency in buildings, and related policies and programs in New York City to drive the adoption of energy efficiency in buildings.  She or he will work as part of a team together with the Help Center Project Manager and the Technical Director, reporting to the Project Manager, to provide direct client/customer support in responding to inquiries concerning compliance with LL84, requesting utility data, and using U.S. Environmental Protection Agency ENERGY STAR Portfolio Manager® online tool (more info is available at www.energystar.gov/portfoliomanager).

This is a 1-year appointment, with possibility for multi-year extension.

Other Duties

Detailed Responsibilities:

  • Undertake self-study and/or courses necessary to achieve the Certificate of Proficiency in Energy Benchmarking® from New Jersey Institute of Technology.
  • Deliver best practices in data gathering for electricity, natural gas, steam and fuel oil. Achieve mastery of processes in Portfolio Manager through practice and training.
  • Assist with outreach/promotion to the real estate community around LL84 and the Benchmarking Help Center.
  • Respond to building owner and service provider email, phone and mail inquiries.
  • Provide appropriate referrals to information sources that help customers comply with energy performance disclosure.
  • Assist the Project Manager with documentation, recordkeeping, frequently asked questions, and additional support to property owners/managers seeking to comply with energy performance disclosure.
  • Assist the Project Manager with information and coordinating with local utilities on frequently asked questions and process steps for attaining whole building energy consumption data for use in Portfolio Manager.
  • Assist with analyzing reported data to determine frequent errors and respond to owner/service provider inquiries related to errors.
  • Assist the Project Manager in providing training for service providers and mid-size building owners who are new to LL84, and other outreach efforts.
  • Assist with creating/updating “how-to” guides for successful compliance with energy performance disclosure, in collaboration with relevant City agencies. Also provide recommendations and support for website updates on the City’s benchmarking website.

Qualifications

Requirements:

Bachelor’s degree in any of the following, or related, fields:  Public Policy, Urban Studies, City Planning, Sustainability Studies/Environmental Studies, Environmental Engineering, Business Management. 

Prior work experience in project management, customer service/client relations, and data analysis is a plus.  Knowledge/familiarity with, or experience in, energy efficiency, LL84, and/or Portfolio Manager, is ideal. 

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CIUS
Status
Full Time
Annual Salary Range
$40,000.00 - $50,000.00
Closing Date
Dec 21, 2015 (Or Until Filled)
Bargaining Unit
No

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