Job Title: Academic Advisor, WELCOME Program
PVN ID: CC-2503-006775
Category: Instruction and Social Service
Location: The CITY COLLEGE of NEW YORK

Job Description

General Description

CCNY is hiring an Academic Advisor to support the recruitment and advising of undeclared (Pathfinder) students in the Welcoming Experiences and Learning Communities to Maximize Early Success (WELCOME) research study. WELCOME studies ways to restructure and expand existing programs for first-year students at CCNY, and is being piloted in coursework and structures within the Colin Powell School for Civic and Global Leadership, CCNY’s largest academic division and home to the social sciences. WELCOME combines cohort-based learning with enhanced advising to engage over 2,600 students over four years in an experimental study that includes treatment and control groups.

The Academic Advisor will report primarily to the Director of the Student Academic Success Hub with a dotted line to the WELCOME Program Manager. This role involves close collaboration with the Colin Powell School Academic Advising team and the WELCOME Program implementation team. The advisor will be responsible for recruiting undeclared students for the WELCOME study, supporting student onboarding, and advising students through their WELCOME cohort experience.

The ideal candidate will possess a student-centered mindset, strong written and verbal communication skills, the ability to collaborate with multiple teams, and a proactive approach to problem-solving. Creativity and flexibility in supporting students and stakeholders are essential for success in this role.

Responsibilities:

Recruitment & Onboarding:

  • Develop and implement strategies to recruit first-year undeclared (Pathfinder) students for the WELCOME study
  • Manage the WELCOME onboarding process for incoming Pathfinder students, ensuring they complete necessary steps such as randomization, consent forms, and course enrollment
  • Act as the primary point of contact for prospective and incoming Pathfinder WELCOME students, providing information and guidance throughout the program enrollment process

Academic Advising:

  • Provide academic advising for Pathfinder students in the WELCOME program, including guidance on course selection, academic progress, and student success
  • Monitor students’ academic performance and offer proactive support to address challenges
  • Collaborate with WELCOME faculty and staff to ensure students receive appropriate accommodations and support

Student Engagement & Retention:

  • Cultivate a strong sense of community among WELCOME students, creating opportunities for connection and engagement
  • Support students in setting and achieving academic and personal goals throughout the program
  • Identify and address barriers to student success, referring students to additional resources as necessary

Other Duties

General Advising Responsibilities:

  • Provide advisement to incoming first year, transfer, and sophomore populations, regarding their academic plan, course selection, and academic standards
  • Support first-year and sophomore retention efforts through individual advisement, identifying areas of interest, major selection, and degree maps
  • Create and implement targeted communication to support the advisement of specific programs and/or student populations, such as maintaining social media accounts
  • Utilize advising technologies such as DegreeWorks, CUNYfirst, Schedule Builder, Navigate, and other emerging software to provide academic advisement, and to monitor students’ academic progress toward degree completion
  • Collaborate with faculty, staff, and campus support services to address the academic needs of City College students
  • Assist with facilitation of seminars and/or workshops to improve student engagement, satisfaction, major exploration, career exploration, and academic preparedness
  • Assist in preparing enrollment, retention, and assessment reports for specific programs and/or student populations. Assist in administering student satisfaction surveys, learning outcomes, and other assessment instruments
  • Answer questions by email, phone, or virtually, from students, faculty, or administrators regarding degree requirements, academic regulations, and various other
  • Perform clerical and administrative duties
  • Participate in staff development programs, such as conferences, workshops, staff meetings, and College Wide Advising Council meetings and trainings
  • Occasionally work evening and/or weekend hours
  • Other duties as requested

Qualifications

Required Qualifications:

  • Bachelor’s Degree
  • 2 years of relevant experience 

Preferred Qualifications: 

  • Experience working in a higher education setting
  • Advanced proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, Outlook, etc.)
  • Strong interpersonal/human relations skills
  • Excellent written and public speaking skills
  • Ability to maintain confidentiality
  • Ability to work a flexible schedule, including some evenings and weekends

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CIPASS: WELCOME
Status
Full Time
Annual Salary Range
$60,000.00 - $70,000.00
Closing Date
May 31, 2025 (Or Until Filled)
Bargaining Unit
No

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