Careers Job Description
General Description
The National Center for Child Welfare Excellence, Silberman School of Social Work at Hunter College through an exciting partnership with New York City Administration for Children Services (ACS) develops, implements, and evaluates transfer of learning strategies for the ACS Workforce Institute. The ACS Workforce Institute (WI) is a state-of-the-art professional development institute that strengthens skills and provides support to child welfare and juvenile justice frontline staff as they strengthen and support New York City’s families and children. The ACS Workforce Institute offers professional learning initiatives that move beyond the classroom to enhance skill development for new and seasoned ACS and provider agency staff. https://www.nycacstraining.org
Through the Silberman School of Social Work and ACS partnership, the Research Associate will join a dynamic team responsible for implementing and evaluating the Supporting Knowledge into Practice (SKIP) Initiative. The Research Associate will work closely with a team comprised of both ACS and CUNY Hunter employees as well as other leaders in the ACS Division of Policy, Planning, and Measurement to manage and support training and transfer of learning evaluation activities including instrument development, data collection, analysis, and reporting. Other evaluation activities include the development of knowledge tests, collecting learner feedback, and managing and analyzing data generated from 10,000 participants annually through multiple surveys powered by Qualtrics. Personnel, learning management, and survey data are merged to understand the relative impact of individual characteristics, organizational characteristics, and reinforcement strategies on the transfer of learning of coaching skills by Supervisors and Managers and strengths-based engagement, assessment, and interpersonal helping skills by caseworkers and case planners. Participants are followed over time to assess the degree to which competent and consistent skills are applied to improve the overall quality of services provided by the public and private child welfare system in New York City. The Evaluation team uses the Kirkpatrick model of evaluating training efficacy to measure four levels: (1) reactions; (2) learning; (3) transfer; and (4) organizational outcomes. The evaluation team produces real time reports and dashboards so that results will inform ongoing program development and quality improvement.
The Research Associate will join a team of CUNY colleagues working collaboratively with key stakeholders in the ACS Division of Child Protection, Division of Youth and Family Justice, the Division of Policy, Planning, and Measurement, and Private Providers that implement foster car and prevention services to manage, analyze, and report on data from complex data systems.
Other Duties
- Coordinating evaluation initiatives involving multiple team members and stakeholders.
- Collaborating with Subject Matter Experts (SMEs), Instructional Designers and a team of ACS and CUNY colleagues to create, review, and pilot knowledge tests.
- Conducting test item analyses and collaborating with SMEs to identify test item improvements.
- Assisting in the development of instruments to measure program fidelity, simulations, etc.
- Conducting focus groups and interviews.
- Conducting quantitative and qualitative data analysis utilizing software such as Qualtrics, Excel, SPSS, and/or Stata.
- Creating and maintaining dashboards in Qualtrics to inform program monitoring, performance management, and continuous quality improvement.
- Organizing and managing data files. Maintaining detailed documentation on all data management decisions and technical work.
- Presenting findings to diverse audiences in both oral and written formats.
- Other duties as assigned.
Qualifications
- MSW/MA/MPA/MS in social work, social science, public administration, data analytics, data science, data/information management, or another related field.
- At least 2 years of experience doing data management and data analysis in an applied setting.
- Experience in project management including assuring project milestones are met on time and collaborating with multiple stakeholders
- Excellent time management and organizational skills.
- An exceptional commitment to accuracy and attention to detail.
- Ability to work on a team, as well as independently.
- High degree of flexibility and maturity to work in an innovative, fast-paced environment, and to readily embrace change.
- Strong written and oral communication skills and ability to effectively convey complex and data-related concepts to a variety of technical and non-technical audiences.
- Sensitivity and experience working with diverse cultural and linguistic populations.
- Ability to travel between program locations in NYC to observe, collect data, and support team members.
- Competent and/or certified in Qualtrics Research Core, Employee Engagement, or Customer Engagement platforms is highly desired.
- An understanding of human or social services, particularly the child welfare and juvenile justice systems is a plus.
- Experience with data visualization using dashboards and developing infographics is a plus.
- Expertise in evaluating unique learning experiences such as live simulations with actors or virtual reality experiences is a plus, but not required.
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Silberman School of Social Work
Full Time
$72,100.00 - $72,100.00
Sep 24, 2024 (Or Until Filled)