Job Title: 311 Content Management Associate
PVN ID: VA-1703-001699
Category: Administrative Services
Location: OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS

Job Description

General Description

The CUNY 311 Project is a collaboration between the NYC Department of Information Technology and Telecommunications (DoITT) and the City University of New York. 311 provides New Yorkers with one easy-to-remember number to access all City agencies and services.

The City of New York has established a centralized state-of-the-art Call Center to provide callers with one point of contact to obtain information on all available non-emergency City services.

Responsibilities

Oversee NYC311 content production, including strategy, standards, design, and development.

Write, edit, and approve updates to all NYC311 content, including daily updates, project work, and release work.

Work with NYC311 support teams to ensure that content is accurate, consistent, user-friendly, and efficiently maintained across channels.

Evaluate content’s effectiveness using reporting and feedback. Plan, coordinate, and implement updates as needed.

Serve as a NYC311 content spokesperson and advocate both internally and externally. Work collaboratively to develop a vision for clear, engaging, usable content. Articulate that vision to a variety of stakeholders in meetings, presentations, and documented materials.

Set, maintain, document, and train on content strategy, standards, and procedures.

Update content after-hours as needed.

Other Duties

Qualifications

Editorial expertise: ability to write and edit user-focused, task-oriented content that is easy to navigate, read, and understand; commitment to quality and consistency in style, tone, and format

Web content design expertise: experience with web content design, information architecture, and user experience

Technical expertise: experience with content management systems or the ability to quickly learn these and other tools as needed; ability to troubleshoot basic technical problems and act as the liaison between content and technical teams

Analytical skills: ability to think logically and critically, to synthesize and analyze information, and to identify problems and design solutions

Leadership, project management, and people skills: ability to establish and articulate a vision, goals, and project plans; equal ease working independently and collaboratively to get the job done

After-hours availability: willingness to work outside normal business hours to update content when needed

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CUNY 311 Project
Status
Full Time
Salary
Depends on Qualifications
Closing Date
May 25, 2017 (Or Until Filled)
Bargaining Unit
No

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