Job Title: Program Manager - CUNY 311 Project
PVN ID: VA-1912-003417
Category: Managerial and Professional
Location: OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS

Job Description

General Description

MISSION

CUNY Career Success Initiatives is dedicated to serving students from all 25 campuses, from orientation to getting hired. Our mission is to understand what employers need and equip our students with not only the skills to succeed, but also a choice-filled life.

 

GENERAL DESCRIPTION

CUNY Internship Programs is home to several internship programs that provide CUNY students with opportunities to develop their workplace readiness skills, earn an income to support living and college expenses, and apply skills learned in the classroom. These programs include:

STEM Internship Program: Providing STEM majors with paid internships at New York City government agencies

CUNY 311 Project, paid work experience as part-time call takers within New York City’s 311 Customer Service Center

DoITT Fellowship: A three-year program in which alumni work full-time at DoITT, receive specialized training, and take the Civil Service Exam when eligible.

Civil Service Pathways Fellowship: A two-year program in which alumni work full-time at a City agency, receive training and become eligible to take the civil service exam after the first year.

CUNY Internship Programs is seeking an experienced, dedicated, and customer service-oriented Program Manager to act as the main liaison and program administrator for the NYC 311 Call Center Project. This individual will serve as CUNY’s primary representative to this organization.

Other Duties

DUTIES AND RESPONSIBILITIES

Internship Management

Under the direction of the Director of Internship Programs, the Program Manager will oversee and execute the following areas:

  • Provide leadership to support the overall success of the CUNY Internship Programs.
  • Interfacing with Students, Agency Staff, & RFCUNY Staff to excellent and timely provide customer service to all project stakeholders
  • Supervise the 311 Program Coordinator
  • Oversee and coordinate the recruitment and hiring process of student interns in collaboration with 311 supervisors, the CUNY Senior University Dean (SUD) Finance/Personnel team and faculty and staff from CUNY’s colleges
  • Develop, enforce, monitor, and implement personnel policies and procedures for student interns.
  • Manage project budgets and prepare budgetary and programmatic reports.
  • Oversee project payroll and bi-weekly timesheet submission process in collaboration with Finance/Personnel team
  • Present information about internship opportunities to an array of audiences.
  • Manage and upkeep CUNY Internship Program’s online CSM platform

 

Other Duties

  • Other: Related responsibilities as deemed necessary

 

Qualifications

Minimum Qualifications

  • Bachelor’s degree required
  • 5 years of experience in project management, staffing, higher education, human resources, operations, or another related area.
  • Highly organized, process-focused, and detail-oriented with excellent time-management and administrative skills.
  • Excellent communication and interpersonal skills, with a customer-focused approach to working.
  • Demonstrated ability to work independently and collaboratively with diverse populations in a fast-paced work environment.
  • Ability to think on one’s feet and use good judgment to quickly analyze and solve problems.
  • An overall work style that reflects confidence, integrity, initiative, flexibility, and good judgment.
  • Experience managing budgets and preparing data-driven reports
  • Strong computer skills required, specifically: proficiency with Microsoft Word, PowerPoint, Excel, Outlook, CRMs, and web-based systems.

 

Preferred Qualifications

Administrative and data management experience is a plus

 

Physical Requirements

  • This position operates in a professional office environment. This role routinely uses standard office equipment such as personal computers, laptops, tablets, smart phone, photocopiers, filing cabinets and other presentation materials
  • While performing these duties, the employee is required to perform physical activities such as, but not limited to, lifting items (up to 20 pounds), bending, reaching, sitting for prolonged periods of time.
  • Ability to travel to other CUNY sites as needed.

 

EEO Info

We are committed to enhancing our diverse academic community by actively encouraging people of all race, color, religion, gender, gender identities or expressions, sexual orientation, national origin, genetics, disabilities, age, or protected veteran status to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion.  CUNY is an EEO/AA Employer.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Continuing Education & Workforce Develop
Status
Full Time
Annual Salary Range
$58,500.00 - $65,000.00
Closing Date
Feb 19, 2020 (Or Until Filled)
Bargaining Unit
No

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